Rug Care & Maintenance

Take caution while cleaning a rug; start with an inconspicuous area. If you are uncertain about your ability to effectively clean the rug on your own, we recommend you first consult us as your local rug cleaning professional. Please note: we accept no liability for damages that a rug may incur during the cleaning process listed below. Everyday accidents happen, but that doesn't mean your rug's appearance has to suffer. Here are six steps to ensure your rug won't pay the price of mishaps.

1. ACT FAST
2. BLOW - NEVER RUB
3. CLEAN - EDGE TO CENTER
4. DO NOT SOAK
5. PAT AND FAN DRY
6. BRUSH PILE

Vacuum Regularly...
The number one way to ensure rug integrity is vacuuming. Vacuuming regularly helps prevent dirt on the surface of the rug from filtering down in to the pile where it can accumulate and cause increased wear. Vacuum once a week for light traffic, 0ne to three times a week for moderate traffic, and daily for heavy or pet traffic. Occasionally, vacuum the back of the rug to remove the fine grit that may damage the foundation of the rug and remember to vacuum both sides of reversible rugs to prevent dirt from settling into the fibers.

...But Carefully
Many of today's vacuums are high powered and standard vacuuming can pull threads through the rug backing. Vacuums equipped with a power brush create a raking effect on the rug and can weaken the knots ideally, use a canister vacuum (or the handheld attachment on an upright vacuum) to clean your rug. Remember brooms and manual sweepers are just as effective and often a safer maintenance option.

Colour Variation
Each Feizy Rug is unique. The colour in handmade rugs can vary from piece to piece as dyes change over time.

Shedding
While shedding will gradually diminish (depending on traffic volume), in some cases, it cannot be avoided. Wool rugs will always shed, but after 25-30 vacuums, you should see a decrease However, some rugs will shed over the course of their lifetime.

Sprouting
Occasionally, a loop in your rug may pull up from the pile. Use a pair of scissors to cut the loop even with the surrounding pile. Do not pull the loop as this can make the problem worse.

Creasing
If your rug is rolled or folded during shipping, it may have creases. Creasing should disappear in a few weeks while the rug is laid out. Reverse rolling the rug overnight can accelerate this process.

Odour
Shipping rugs in a sealed wrap can saturate odours from dyes and yarns into the pile. Once the rug is exposed to fresh air, most odours will dissipate within a few days to a week.

Wear
Over time, rug wear is unavoidable. All rugs should be rotated two to four times a year to balance and evenly distribute color and traffic wear.

Soil
Walking over your rug with shoes on can impart dirt and other particles. Over time, these particles can work down through the pile and deteriorate the foundation of your rug.

Detergent solution: 1 tsp dishwashing liquid + 1 cup water
Ammonia solution: 1 oz/28.35 gm ammonia + 1 cup water
Vinegar Solution: 1 part vinegar + 2 parts water

Food and beverage: Vacuum dry spills thoroughly on Machine-made rugs. For wet spills, use ¼ teaspoon of mild liquid detergents with a cup of water.
Red wine: Pouring salt over spills on all dark liquids will absorb the liquid like a sponge.
Pet messes: Use a vinegar solution, 1 cup white vinegar to 2 cups of water. Rinse with cold water and blot dry.
Paint, oil and grease: Use nail polish remover. Rinse with cold water and blot dry.